::: FOREXalive :::

FOREXalive.com is wholly own by a hosting company call DoubleX that established since year 2003.

Unlike many providers of EA hosting out there, we have set-up a special team to just be dedicated to our EA hosting clients and offer them personalized service. This was done with keeping in mind that hosting EA’s for clients is a serious business due to the time sensitive critical nature of the this business. We understand that our clients may be trading LIVE accounts on our systems using their EAs hence we offer a 24/7 support to ensure that nothing goes wrong from a technical point of view with regards to the hosting service.

We also do NOT CUT CORNERS by using open sources operating systems (Linux) to run the MT4 platforms because we understand that MT4 platform was designed to run only on Windows operating system. All our servers run on Windows OS and thus is far more stable than some of our competitors. We maintain a small number of subscribers and grow our client base on a scheduled manner to ensure all our clients get that personalized service that we promise to deliver.

	We strive to provide you nothing but the best from pre-sales service to after-sales service. Our support team is available 24x7 via phone, email and ticketing support system. FOREXalive provides 24x7 service and operates and maintains all the server and network related issues. In FOREXalive, you are dealing with a team of professional & experienced personnel.

	To ensure better uptime for our clients, FOREXalive servers are located in four location, Malaysia, Singapore, Hong Kong and United State (US). Each of the data centers are implemented through a high-speed network with multiple network connections to different Internet backbones. The data center equipped with the standard data center features - controlled environment, fire suppression systems, reliable backup UPS power systems, restricted access to authorized personnel only, etc.

State-of-the-art N+1 power generator architecture keeps servers running in the event of any generator failure.
In an extended power outage, on-site diesel generators can run indefinitely.
Uninterruptible power supply (UPS) is N+1 redundant with instant failover coverage should the primary UPS fail.
HVAC (heating, ventilation, air conditioning) systems are N+1 redundant to ensure there is a duplicate system ready to assume the load if the primary system fails.
Advanced fire suppression systems keep any fires localized and prevent them from spreading.
Leading the hosting industry in network bandwidth capacity.
Fully redundant, world-class routing equipment is designed without single points of failure — we have redundant core routers, core distribution switches, and carrier diversity.
By peering directly with other providers, we bypass potential congestion points through third party transit providers and provide shorter paths and lower latency to the end users. This results in better performance of your hosted applications.
Fully redundant Network Operations Center capabilities from two country, 24x7x365 monitoring.
Housing more than 40,000 servers for more than 22,000 businesses worldwide, hosting 2.8 million web sites.

Completely redundant network--no single point of failure.
Fully redundant border routers and distribution switches.
Multiple OC48 Backbone

We are highly committed to ensure the safety and security of the operations of our online services.
We abide by strict security standards to ensure a secure, safe and confidential hosting environment.
As such, we have put in place strong security measures to protect the loss, misuse or alteration of any customers’ information

	We are fully aware of our customers’ online privacy concerns and will safeguard according to strict standards of security and confidentiality, any information our customers share with us. We will restrict the use of our customer information to deliver superior service to our customers. We will limit only authorized employees, who are fully trained to handle customers’ information. Employees who violate this privacy policy will be subjected to disciplinary action in compliance to the Law Act.

	We will help you to meet your goals by providing you with the right product and services. To provide you with the highest standards of services, we will ensure our staff has the necessary expertise and skills, and we have sufficient resources to support the hosting services.

	We are fully committed to disclose all terms and conditions of our product and services offered, fairly and accurately. We shall always represent our product and services offered in a clear, concise, accurate and responsible manner.

	We welcome and encourage your enquiries, feedback and complaints as part of our commitment to provide customer service excellence. We will ensure that all your comments, concern and complaints are attended to promptly and satisfactory by our trained staff. If you have any comments, concerns and complaints, you may e-mail or send your feedback to support@forexalive.com

	We guarantee that the network will be available 99.9% of the time in a given month, excluding scheduled maintenance.

	We guarantee the functioning of all hardware components and will replace any failed component at no cost to the customer.

	We guarantee that the critical infrastructure systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance.